Frequently Asked Questions

Our team and families form the heart of The Hub, working together to create a community where every child feels at home.

Our FAQs below answer your questions—from enrolment steps to what’s included in our daily fee.

What age range of children do you cater to at Early Learners Hub?

We provide care and education for children aged 6 weeks to 6 years old.

Are your educators qualified and experienced?

Absolutely. Our team of educators consists of qualified professionals who have experience and a genuine passion for early childhood education. They continuously engage in professional development to stay updated with the latest research and best practices.

What support is available for children with additional needs?

Absolutely. Our team of educators consists of qualified professionals who have experience and a genuine passion for early childhood education. They continuously engage in professional development to stay updated with the latest research and best practices.

Are your educators qualified and experienced?

We are passionate about ensuring all children have access to early learning and have facilities and resources in place in our Centre to support children with specific requirements or additional needs - from allergies to greater care needs such as physical or learning disabilities or behavioural concerns.

Please speak with our Centre Director, about how we can work together to support your child's individual needs.

What does No Jab, No Pay mean?

Your child must meet immunisation requirements to get the Child Care Subsidy and Additional Child Care Subsidy and the full rate of FTB Part A. Under the No Jab, No Pay measure, parents who do not fully immunise their children up to 19 years of age will no longer be eligible for family assistance payments, with exemptions for children with medical reasons or natural immunity for certain diseases and those on a recognised catch-up schedule. More information about the No Jab No Pay measure is available here.

How do you involve families in the learning process?

We believe that family involvement is crucial for a child's learning journey. We maintain open and regular communication with families, provide opportunities for involvement in activities and events, and welcome feedback and suggestions.

How can I enrol or join the waitlist?

Start by getting in touch by calling 1300 595 939 or click here to book online. We can then organise a Centre tour for you and your Family at a convenient time.

We will also add your Family to our Centre waitlist, and make note of all your enrolment requirements. Joining the waitlist will ensure that you’re always kept in the loop with activities or changes occurring at the Centre as well as when an enrolment becomes available that matches your requirements.

You can start the process here.

Are the Centres open on public holidays?

We are not open on public holidays, however, families are still required to pay for public holidays if it falls on their child’s day of care. This is to cover the cost of your child’s spot at the Centre as well as cover our Education Teams costs.

Are any other programs offered at the Centre?

ELLA program: ELLA is a digital language learning program specifically designed for preschoolers. Children learn one of thirteen languages using play-based apps called The Polyglots (a polyglot is someone who is multilingual). This opens up a world of cultural possibilities for children early in life.

Munch and Move: This NSW health initiative supports and facilitates a fun, play-based approach to helping children to develop healthy eating and physical activity habits in their early years.

Garden Hub: We’ve created an interactive and engaging space where children can actively care for the environment by growing fruits, vegetables, and herbs. These fresh ingredients are then used in our menu, giving the children a hands-on experience in food production and sustainability.

Can I visit a Centre before I enrol or join the waitlist?

Absolutely! In fact we encourage all Families to tour our Centres prior to enrolling. We understand that caring for your child is a big responsibility, so we want to make sure we’re the right fit for your Family. You can book a Centre tour here or by contacting our Enrolments Team on 1300 595 939.

Can I join the waitlist if my baby isn’t born yet?

Yes you can. It’s such an exciting time awaiting baby’s arrival and a great time to start planning ahead. We encourage Families who are expecting to join our waitlist so that we have your Families requirements on our system. Once the baby is born we would encourage you to contact our Enrolments Team to update your details, book a tour and secure your child’s enrolment.

What is the Child Care Subsidy?

The Child Care Subsidy (CCS) is the main way the Federal Government assists Families with their child care fees. The Child Care Subsidy is means tested based on the combined Family income, the fortnightly activity of Families and the type of service a child attends (Long Day Care, Family Day Care etc).

As part of the Child Care Subsidy, the number of hours of subsidised care you’ll be entitled to will be based on your level of recognised activity. Understanding the different types of activity that are recognised is key to maximising your Child Care Subsidy. Click here for more information on what classifies as recognised activity.

To find out more information about CCS and eligibility please visit:

Visit Early Learners Hub.